Troubleshooting

If pillow is not holding air when squeezed and the pillow puffs rather than pops, squeeze the pillow slowly to see where leak is coming from. If the leak is coming from the seal check the following:

1. Confirm the Teflon belts are still on the heating unit.
2. Confirm that belts are still intact and are in good condition.
3. There should be no holes, rips or folds.
4. There will be a top and bottom belt on the sealing unit.
5. If belts are in working order, then increase the heat in increments of 1 until sealing has improved. Note: Seal should look consistent and clean.
6. Any stretching or separation is an indication of over sealing and will cause pillow integrity to be lower.
7. If sealing does not improve, Contact AirSaver Tech Support at 1-800-782-9008.

If the pillow seal is separating as it comes out, it is an indication that the sealing is too hot. To resolve, decrease the heat in increments of 1 until sealing has stopped separating. Once separation has stopped, check the pillows to assure there is no leaking with the decreased heat.

If a film jam occurs near the back the of the machine, then it is likely that the film was not loaded properly and the blade did not cut the film. To clear the jam, you will need to pull the Air Nozzle out. SAFETY NOTE: The cutting blade for the film is located on this assembly.

1. Locate where the film is threaded onto the feeding tube or Air Nozzle.
2. With your index finger and thumb, pull the Air Nozzle to the left.
3. The Air Nozzle and blade assembly should come out.
4. Inspect the blade to ensure it is not chipped or broken.
5. Remove the jammed film and reinstall the assembly.

1. If the machine displays a "Film Fault" this indicates that there is no film running through the machine.
2. Please load film or double check that the film was loaded properly.
3. Film Fault Error will also display if there is a film jam up.
4. See “Film Jam” for troubleshooting on how to fix that Error.

Check to see if the red emergency light is on and the button is pressed down. If so, twist the button counterclockwise to release the button.

1. Remove the cover and make sure the sealing mechanism is free of debris and/or loose plastic.
2. Confirm the Teflon belts are still on the heating unit.
3. Confirm that belts are still intact and are in good condition with no rips, tears or holes.
4. If belts are in working order, then increase the heat in increments of 1 until sealing has improved. Note: Seal should look consistent and clean.
5. If sealing does not improve, Contact AirSaver Tech Support at 1-800-782-9008.

1. Ensure that the settings on the screen match the right settings for the film type being used.
2. Remove the film that was caught in the sealing mechanism and remove the affected pieces.
3. Inspect the blade to make sure it is not chipped or broken. If there is damage to the blade, contact AirSaver Tech Support at 1-800-782-9008.
4. If there is no blade damage, re-insert the film and press start.

Check the film and make sure it is not blocking the sensor.

Please Contact Us for technical assistance.

An Error 4 message indicates that the film sensor wheel is not detecting the film

1. Confirm the machine settings are correct for the film type being used.
2. Ensure the film is loaded properly. Reload the film.